RahulPatel–twikies…

July 16, 2009

Outlook 2003 Error when creating profile

Filed under: Microsoft Office,Office 2003 — Rahul Patel @ 10:45 am

This solution is for error message when you try to create a new profile in Outlook 2003:

There was an error locating one of the items needed to complete this operation. It might have been deleted.

This error encountered and can be reproduced with the following:

  • Downgrade Microsoft Office / Outlook 2007 to Office / Outlook 2003.
  • Connecting to exchange server.
  • Operating system: Windows XP Professional.

There was an error locating one of the items needed to complete this operation. It might have been deleted.

Figure 1. When creating a new profile, an error message pop up as soon as OK button is pressed.

profile is created even with the error message, and when trying to add a new account for exchange the same error pops up.

Solution:

  1. Delete or rename file: Mapisvc.inf in \Windows\System32 folder
  2. Delete or rename file: Mapisvc.inf in \Program Files\Common Files\System\MSMAPI\1033 folder 
  3. Create a new profile again and setup will re-install that file. New profile can be created and Outlook can connect to exchange.
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2 Comments »

  1. I solved WINDOWS VISTA PROBLEM – OUTLOOK 2003 Client with it. You re Great!!!

    Comment by Roger — November 16, 2009 @ 5:48 pm | Reply

  2. Thank you for pointing this solution out for me.
    Saved me a lot of work!
    Worked like a charm!

    Comment by BosseWeb — November 17, 2009 @ 8:02 pm | Reply


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