RahulPatel–twikies…

September 11, 2010

SEP installation RollBack Issue on Windows 7 -Fix

Filed under: Tips n Tricks,Windows 7 — Rahul Patel @ 2:48 am

Issue:

When attempting to install the Symantec Endpoint Protection client onto a machine, the installation fails and rolls back around the point of registering with LiveUpdate.

Solution:

In the registry,

Find

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%APPDATA%

and change it to

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
value=%USERPROFILE%\AppData\Roaming

Restart Windows 7 and then install SEP client again.

Source:http://www.symantec.com

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9 Comments »

  1. Hi Rahul:

    I am having this exact problem with installing printer. The add priner under devices and ptinter in Win 7 does now give me the option of adding tcp/ip port. I followed your suggestion and modifying the registry; but still the issue is not resolved and the status is the same.

    My system environment is as follows:
    It is a HP pavilion 2000 series that came with Win XP. I a using my system now under dual boot mode with XP and Win 7.

    I have several problems under win 7. One of them is the TCP/IP port not showing as port option.

    The other major issue I am facing is installing microsoft applications such as Office 2003 or 2002. When I install any of these applications, I get the popup wininstaller installing project” 3 times and does not do anything but hang the system for a while. It repeats for every click of the mouse. Thus I can not use for MS applications.

    Your help is apreciated.
    Thanks.
    Elango

    Comment by natesanelango — September 16, 2010 @ 5:45 am | Reply

  2. Hi,

    You have to manually add registry entry…
    Manually put all entries and then try.I have same problem before in windows xp pc…

    thnx..

    Comment by Rahul Patel — September 21, 2010 @ 4:10 pm | Reply

  3. MUCH THANKSSSS!!!!!

    Thanks The Allmighty God for you!

    Cheers Mate…

    Comment by Ivan Skinner — March 20, 2011 @ 6:35 am | Reply

  4. worked for me, thanks

    Solution:

    In the registry,

    Find

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
    value=%APPDATA%

    and change it to

    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
    value=%USERPROFILE%\AppData\Roaming

    Restart Windows 7 and then install SEP client again.

    Source:http://www.symantec.com

    Comment by Topshotta — August 5, 2011 @ 10:29 pm | Reply

  5. This fix finally worked for me. I have been struggling with this problem trying other suggestions and nothing worked until I changed the registry value posted above. Thanks so much.

    Comment by Fred — December 18, 2011 @ 4:33 am | Reply

  6. Thank you very much
    Hermann

    Comment by Hermann — December 23, 2011 @ 6:24 pm | Reply

  7. my registry is already set to that but the SEP still did not continue with the installation

    Comment by keyes2000 — January 17, 2012 @ 7:02 am | Reply

    • ok then first install live update and then try to install SEP

      Comment by Rahul Patel — January 29, 2012 @ 3:25 pm | Reply

  8. Thanks Its work for me also.You saved my time .Thanks a lot

    Comment by Baldev Singh — December 13, 2012 @ 3:07 pm | Reply


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