RahulPatel–twikies…

March 15, 2011

Activesync error from application log, Event ID: 3005 status code: [409]

Filed under: Exchange Server — Rahul Patel @ 1:26 pm

Error: Unexpected Exchange mailbox Server error: Server: [EXCHANGE.yourdomain.local] User: [youruser@yourdomain.com] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.

Solution:

1.Start the Internet Information Services (IIS) Microsoft Management Server (MMS) snap-in on the Windows SBS 2003-based computer.
2.Expand Server_Name\Web Sites\Default Web Site.
3.Right-click Exchange-OMA, and then follow these steps:
1.Verify the following settings on the Virtual Directory tab:
–> The following check boxes are selected:
–> Script source access
–> Read
–> Write
–> Directory browsing
–> Log visits
–> Index this resource
–> Application name is unavailable, and Default Application is listed.
–> The Execute permissions setting is None.
–> The Application pool setting is unavailable, and ExchangeApplicationPool is listed.
2.Verify the following settings on the Directory Security tab:
–> The Enable anonymous access check box is not selected.
–> The Integrated Windows authentication check box is selected.
–> The Basic authentication check box is selected.
–> The Require secure channel (SSL) check box is not selected.
3.Close the Exchange-OMA Properties dialog box.
4.Right-click OMA, and then follow these steps:
1.Verify the following settings on the Virtual Directory tab:
–> The following check boxes are selected:
–> Read
–> Log visits
–> Index this resource
–> The Application name setting is /LM/W3SVC/1/root/OMA.
–> The Execute permissions setting is Scripts only.
–> The Application pool setting is ExchangeMobileBrowseApplicationPool.
2.Verify the following settings on the Directory Security tab:
–> The Enable anonymous access check box is not selected.
–> The Integrated Windows authentication check box is not selected.
–> The Basic authentication check box is selected.
–> The Require secure channel (SSL) check box is not selected.
3.Close the OMA Properties dialog box.
5.Right-click Microsoft-Server-ActiveSync, and then follow these steps:
1.Verify the following settings on the Virtual Directory tab:
–> The following check boxes are selected:
–> Log visits
–> Index this resource
–> The Application name setting is /LM/W3SVC/1/root/Microsoft-Server-ActiveSync.
–> The Execute permissions setting is Scripts and Executables.
–> The Application pool setting is ExchangeApplicationPool.
2.Verify the following settings on the Directory Security tab:
–> The Enable anonymous access check box is not selected.
–> The Integrated Windows authentication check box is not selected.
–> The Basic authentication check box is selected.
–> The Require secure channel (SSL) check box is not selected.
6.Run the iisreset /noforce computer_name command to restart IIS on the Windows SBS 2003-based computer.

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7 Comments »

  1. Nice. Concise. Consolidated. Worked ‘first time’ versus the more complex solutions that review more configuration detail. Yours, was the definitive solution AND the most brief.

    Comment by Travis Crank — March 27, 2012 @ 10:27 pm | Reply

  2. I checked this out completely and everything is set as you specify. Weird thing is that the error is intermittent.

    Comment by Todd Raymond — August 29, 2012 @ 8:17 am | Reply

  3. It worked for me also the first time…Thank you very much!

    Comment by Richard Thomissen — September 4, 2012 @ 6:36 pm | Reply

  4. Worked like a charm for me. Great post/article. I wish I would have found it about 30 hours of troubleshooting ago!

    Comment by Scott Miller — January 16, 2013 @ 12:26 am | Reply

  5. Probably works when all users have the issue (something simial me a year ago). But it does not help when some users can access while other get the error.

    I would be glad if you have recommendation for such issue. Thanks

    Comment by Stepan — February 6, 2013 @ 3:44 pm | Reply

  6. I shall correct my day-old comment. It helped but together with the licence manager reset

    Comment by Stepan — February 8, 2013 @ 2:00 am | Reply

  7. thanks man!

    Comment by zoki — June 5, 2015 @ 8:32 pm | Reply


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