June 3, 2014

“This message could not be sent” Error [0x80070005-00000000-00000000] in Outlook 2010

Filed under: Exchange 2013 — Rahul Patel @ 6:25 pm

Recently i have created one user email address on my Exchange server 2013., now this user need to have other user’s mailbox access also in his profile.

I have configured his outlook profile successfully and then add new profile for other user as well. Now when i start outlook , select 2nd user profile, login to his mailbox and i tried to send one mail for testing purpose, mail was bounce back with below error :

  This message could not be sent. Try sending the message again later, or contact your network administrator.
                       Error is [0x80070005-00000000-00000000]

How Strange !  I had not have this type of an error in past. Then i had tried to remove outlook profile , recreate it but same issue arrived again !

I had Google it found below KB from Microsoft


As per KB, This issue may occur if the address book in Outlook isn’t updated.

Update the address book in Outlook. To do this, follow these steps.

– On the Office ribbon, click the Send/Receive tab, click the down arrow next to Send/Receive Groups, and then click Download Address Book.

-In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is selected and that Offline Global Address List is selected as the address book, and then click OK.

After updating outlook address book , Error was gone 🙂





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